OUR RETURNS PROCEDURE WAS UPDATED AS 14/04/2025 ALL ORDERS PLACED AFTER THIS DATE ARE SUBJECT TO THE FOLLOWING TERMS. PLEASE READ BELOW;

Returned orders must arrive back to us within 28 days of the order date in the original condition they were sold (no signs of wear/makeup/tags attached)

PLEASE NOTE IF YOU RECEIVE A DOUBLE UP OR A GIFT IN YOUR ORDER EVERYTHING WILL NEED TO BE RETURNED WHEN RETURNING OR YOUR REFUND WILL BE REJECTED

WHOLESALE

WHOLESALE PURCHASES ARE A BUSINESS TO BUSINESS FINAL SALE AGREEMENT.  ALL WHOLESALE ORDERS ARE SOLD AS SEEN AND NON RETURNABLE. WE DO NOT SELL ON A SALE OR RETURN BASIS. 

ALL MYSTERY BASED ORDERS INCLUDING 3 ITEM MYSTERY BAGS OR ANY MYSTERY BASED TIKTOK LIVE ITEMS CAN ONLY BE RETURNED IN EXCHANGE FOR STORE CREDIT

ANY SWIMWEAR ITEMS & ITEMS FROM OUR £2/3 SALE LIVES ARE NON-RETURNABLE

Customers are responsible for sorting the return delivery. You MUST include the following information in your return parcel to be eligible for a refund;

FULL NAME;

ADDRESS;

ORDER NUMBER;

This information can be either written or printed on a piece of paper. Failure to include this information will mean we are unable to locate your order and therefore unable to refund you.

RETURNS MUST BE SENT TO;

The Fashion Lab returns

35 Holmebank Mews

Brockholes

Holmfirth

HD9 7EA